FAQ

Welcome to the Ruify FAQ page! Here, we’ve compiled answers to the most commonly asked questions about our products, services, and policies. If you don’t find the information you’re looking for, feel free to contact us at support@ruify.com.

General Questions

Q: What products does Ruify offer?
A: Ruify specializes in manufacturing and selling high-quality gaming chairs designed for comfort, durability, and ergonomic support.

Q: Where are Ruify products manufactured?
A: Our gaming chairs are manufactured using premium materials and advanced techniques to ensure superior quality and performance.

Q: Who are Ruify chairs suitable for?
A: Our chairs are designed for gamers, professionals, content creators, and anyone who spends long hours at a desk looking for ergonomic support and comfort.

Ordering and Shipping

Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders to the United States and the United Arab Emirates.

Q: How long does it take to process and deliver an order?
A: Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days after the order is dispatched.

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email to monitor your package in real-time.

Q: Do you ship internationally?
A: Currently, we offer shipping within the United States and the United Arab Emirates. For updates on international shipping, please contact us.

Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of receiving your order, provided the item is in its original, unused condition with all packaging and tags intact. Personalized or custom-made items are non-returnable unless defective or damaged.

Q: How do I request a return or exchange?
A: Contact our support team at support@ruify.com with your order number and reason for the return. We’ll guide you through the process.

Q: Do you offer refunds?
A: Yes. Refunds are processed to your original payment method within 7 business days after we receive and inspect your returned item.

Product Information

Q: Are Ruify chairs ergonomic?
A: Absolutely! All Ruify gaming chairs are designed with ergonomic principles to provide maximum comfort and support for long hours of use.

Q: What materials are used in Ruify gaming chairs?
A: We use premium materials such as high-density foam, breathable fabrics, and durable faux leather to ensure quality and longevity.

Q: How do I clean and maintain my Ruify chair?
A: Refer to our Care & Instruction page for detailed cleaning and maintenance tips to keep your chair in excellent condition.

Q: What is the weight capacity of Ruify gaming chairs?
A: The weight capacity varies by model. Please refer to the specific product details on our website for accurate information.

Payments and Warranty

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed through secure, PCI-compliant payment gateways.

Q: Do your products come with a warranty?
A: Yes, all Ruify gaming chairs come with a limited warranty. Please review the product details or contact us for specific warranty terms.

Contact Us

Q: How can I contact Ruify for additional support?
A: You can reach us at support@ruify.com for any inquiries, or use the contact form on our website.