FAQ
1. What types of gaming chairs do you offer?
We offer a range of high-quality gaming chairs designed for maximum comfort and ergonomic support. Our chairs are crafted with durable materials and feature adjustable settings, allowing you to customize your chair for the best gaming experience.
2. Do you provide free shipping?
Yes, we provide free shipping for all orders in the United States and the United Arab Emirates. Shipping is included in the total price at checkout.
3. How long does it take to receive my order?
Our total delivery time is typically between 7 to 15 business days (Monday to Friday). This includes:
- Processing Time: 1 to 3 business days (Monday to Friday)
- Shipping Time: 7 to 15 business days (Monday to Friday)
4. How can I track my order?
Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website. Please allow 24-48 hours for the tracking information to be updated after dispatch.
5. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
6. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After 24 hours, if the order has been processed or shipped, cancellations may not be possible, but you can initiate a return once you receive the product.
7. What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition and packaging. For more details, please visit our Return and Refund Policy page.
8. What should I do if I receive a defective or damaged item?
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Provide photos of the damage, and we will arrange for a replacement or issue a full refund.
9. Are your chairs suitable for long gaming sessions?
Yes! Our chairs are ergonomically designed to provide comfort and support during extended gaming sessions. Features such as adjustable lumbar support, reclining backrests, and cushioned armrests are specifically tailored for long periods of sitting.
10. How do I care for my gaming chair?
To maintain the quality and longevity of your Piyo gaming chair, we recommend regular cleaning and proper care. For detailed instructions, visit our Care & Instruction page.
11. What if my chair’s adjustment mechanism isn’t working properly?
If you’re having trouble with any of the chair’s features, such as height adjustment or reclining, please reach out to us immediately. We will troubleshoot the issue and, if necessary, arrange for a repair or replacement.
12. Do you offer any warranties on your products?
Yes, our gaming chairs come with a limited warranty that covers defects in materials and craftsmanship. Please refer to our Warranty Information page or contact customer service for more details.
13. Do you ship internationally?
Currently, we only offer shipping to the United States and the United Arab Emirates. We do not ship to other international locations at this time.
14. Can I adjust the armrests and seat height on my Piyo gaming chair?
Yes, our chairs are designed with adjustable features, including armrests, seat height, and reclining backrests, to help you find the perfect seating position.
15. How do I contact customer support?
You can reach our customer support team via email at support@ruify.com
